– Online Shopping Experience & Review

NewU is a new website by dabur . It sells beauty products for both men and women . Since it is a new website they are giving very good discounts on almost all products .
I ordered 4 nail Paints , a nail paint remover and a conditioner on 20th February 2016. And got it delivered on 3rd March 2016.

  • Delivery Time :The delivery time was 11 days . Delivery charges are 30 rupees for orders blow 499 rupees.
  • Ordered products Out of Stock: I mailed the customer care executive around 30th to inquire about my order because even after 10 days the status of the order was processing.  I was told that two nail Paints from my order were out of stock . That was a bit of a surprise because when I checked their site on 30th it still showed that they were in stock .The customer care executive asked me to  replace the two items by other items . However , when I got the delivery , the nail Paints were the same which I had ordered the first time , which i was told were out of stock!
  • Slow website: Their website is extremely slow , it takes ages to load a page .
  • COD: I checked product for their availability on cash on delivery , and all products were eligible for COD ( for my pin code) However when I placed the order there was no option of cash on delivery , on inquiring about it the Customer care executive could not give me any solution to this .
  • Packaging:The packaging of products was good , there was plenty of bubble wrap ( yay!) to protect the various  glass bottles .
  • Customer Care Executive: There is only one customer care executive and he is very helpful and polite. He answers the phone and the emails .
  • Misleading Pictures :One product  ( a black nail paint ) is very different from the image on the website and I don’t like it much .
  • Discounts:Overall the website is good , offering plenty of discounts on all products and the products are all new and in good condition .
    4 nail Paints ( Brand: NewU)
    MRP of one of them is 55 rupees , got it for 27 rupees
    MPR of other three are for  75 rupees, got them for 37 rupees each
    Nail paint remover -MRP 75 rupees , got it for 55 rupees ( Brand : lakme)
    Conditioner – MRP 75 rupees , got it for  69 rupees ( Brand : loreal)
    The swatches of these nail Paints are in my next post , check it out for the full review